Customer Success Manager

Job overview

The Customer Success Manager role is listed in Philadelphia, PA, as onsite; the description says the work predominantly takes place in a remote/home office environment. Compensation is not specified. The role supports GLOBO’s Customer Account Management Team, which helps customers achieve outcomes and value from its language-access solutions. The manager serves as a point of contact for a customer portfolio, builds stakeholder relationships, monitors customer health and product use, and guides adoption. The role also manages account plans, renewals, risk interventions, and growth opportunities while sharing customer feedback across internal teams.

What you'll do

• Manage customer relationships and account plans
• monitor customer health and utilization
• provide training and best-practice guidance
• lead business reviews
• maintain CRM records
• mitigate account risks
• manage renewals and identify expansion opportunities
• advocate for customer needs and coordinate with internal teams.

What we're looking for

Skills & competencies

customer success manager

philadelphia pa

globo language solutions

customer success

account management

language access

customer retention

customer growth

crm

healthcare technology

Work arrangement

• Weekend coverage required

Why this role

Supports language access and health equity through GLOBO’s customer account management team.

About the employer

Globo Language Solutions is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.