Customer Service Manager - State Farm

Job overview

The Customer Service Manager is a hybrid-remote role based in Colorado Springs, CO, with an annual salary range of $45,000–$70,000. This position supports the agency team at Connie Slater - State Farm Agent. This role exists to fulfill administrative duties and support insurance agents in gaining and keeping customers. The manager provides prompt, accurate, and friendly service, educates customers on insurance options, and promotes business development.

What you'll do

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service.
• Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

What we're looking for

Skills & competencies

full-time

day shift

colorado springs co

customer service

insurance

state farm

administrative

sales

hybrid

career growth

$45k-$70k

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), Performance bonus, PTO, Health benefits, Profit sharing

Why this role

Includes flexible work-from-home options.

About the employer

Connie Slater - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.