Customer Relations Specialist, Clinic Front Office

Job overview

The Customer Relations Specialist, Clinic Front Office, works onsite across clinic locations in Odessa and Higginsville, MO. The listed schedule is generally Monday through Friday, 8 a.m.–5 p.m., with hours subject to coverage and clinical needs between 7 a.m. and 6 p.m. Pay is $18.39 per hour. The role supports Compass Health Network’s integrated care team and patient experience. The specialist welcomes patients and callers, manages appointment check-in and check-out, verifies information, collects co-pays, and supports front-office operations. The role helps clinics run smoothly while maintaining accurate records and patient confidentiality.

What you'll do

• Greet patients and provide customer service
• manage appointment check-in and check-out
• verify insurance and demographic information
• collect co-pays and complete paperwork
• answer phones, direct messages, and assist with scheduling
• maintain organized front-office and waiting areas
• enter information into electronic health records
• travel between nearby clinic locations as needed
• follow HIPAA confidentiality requirements.

What we're looking for

Skills & competencies

customer relations specialist

clinic front office

odessa mo

higginsville mo

compass health network

$18.39 per hour

patient check-in

insurance verification

electronic health records

hipaa

monday–friday schedule

local clinic travel

Work arrangement

• Weekend coverage required

Why this role

Split position covering Odessa and Higginsville clinic locations; requires at least one year of customer-service experience and a valid driver’s license with agency-established minimum automobile coverage.

About the employer

Compass Health Network is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.