Customer Success Representative I - AZ/NJ/OH/FL

Job overview

The Customer Success Representative I role is listed in Miami, FL, and the posting describes a virtual team and work-from-home time management; it does not explicitly state a remote work arrangement. Pay is $18–$19 per hour, with a $1-per-hour increase after successful completion of the Level 1 Certification Test. 4over provides printing and related products and services. The role supports customer relationships by resolving inquiries through phone and virtual chat, educating customers about products and services, and following up to create a positive, professional customer experience.

What you'll do

• Educate customers about the company website, products, and services
• resolve concerns by phone or virtual chat
• provide customer feedback to the department
• record customer interactions
• serve as a point of contact for new and existing customers
• handle complex requests with patience and empathy
• identify concerns and resolve them promptly
• complete required tasks
• follow safety policies and attend meetings.

What we're looking for

Skills & competencies

customer success representative

miami fl

4over

customer service

contact center

phone support

virtual chat

customer education

issue resolution

first shift

monday–friday

8:30 am–5:30 pm

$18–$19/hr

level 1 certification

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and life insurance are mentioned.

Why this role

The posting lists a Monday–Friday first-shift schedule, typically 8:30 AM–5:30 PM or similar, and says bilingual English/Spanish is highly desirable.

About the employer

4 Over llc is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.