Technical Success Manager, Strategic Accounts

Job overview

The Technical Success Manager, Strategic Accounts role is hybrid, with three office days and two work-from-home days; the listing identifies Chicago, Illinois, as the location. The expected annual salary in Chicago is $90,000–$110,000. The role supports Deliverect’s Global Success Architects and strategic accounts team, helping global brands succeed with digital commerce solutions. This manager serves as the technical and relationship contact for major accounts, maintaining integration health and SLA performance. The role works across customers, Support, Sales, and Engineering to identify risks, resolve issues, analyze technical data, and surface opportunities to expand account use.

What you'll do

• Manage technical relationships and integration health for major global accounts
• partner with Sales and Strategic Account teams during business reviews
• track SLA performance and flag risks
• coordinate issue resolution and root-cause analysis with Support, Engineering, and Product
• use SQL and lightweight scripting to analyze technical health and communicate insights.

What we're looking for

Skills & competencies

technical success manager

strategic accounts

hybrid

chicago il

deliverect

enterprise saas

api integrations

sql

sla management

customer success

engineering collaboration

$90k–$110k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Dedicated learning budget
• regionally tailored rewards and benefits.

Why this role

Hybrid schedule with three office days and two work-from-home days; supports Deliverect’s largest global brands.

About the employer

Deliverect is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.