Guest Experience Specialist

Job overview

The Guest Experience Specialist is an onsite role based in White Plains, NY. The starting pay for this position is $23.00/hour, per the collective bargaining agreement. This role supports the hospitality operations at Signature Aviation. This role is responsible for creating a memorable first and last impression for guests and crew members at the private aviation terminal. The specialist provides concierge services, coordinates flight support, and ensures the facility remains clean and welcoming, maintaining the Signature standard of service.

What you'll do

• Greet guests and crew
• provide concierge services
• process purchases and fuel transactions
• monitor flight schedules
• coordinate services with the Airside Experience Team
• maintain guest areas
• assist with luggage and transportation
• enforce security protocols
• update customer preference records.

What we're looking for

Skills & competencies

full-time

day shift

white plains ny

signature aviation

hospitality

concierge

customer service

aviation

$23/hr

onsite

front desk

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical/dental/vision insurance, Health Savings Account, 401(k), paid time off, paid maternity leave, tuition reimbursement, employee assistance program.

Why this role

High-visibility hospitality role; concierge-style service; coordination of complex flight logistics; requires grace under pressure.

About the employer

Signature Aviation is hiring for this role. Industry: Other Airport Operations. Sector: 48.