Front Desk Agent

Job overview

The Front Desk Agent is an onsite, full-time position in Cambridge, MA, paying $17–$20 per hour. The agent reports to the Front Office Manager or Operations Manager and supports hotel guests at the front desk. The role helps deliver guest service by managing arrivals, departures, reservations, inquiries, and communications. Accurate records, cash handling, and responsive problem-solving support smooth hotel operations and guest satisfaction.

What you'll do

• Check guests in and out while protecting their information
• handle reservation inquiries, cancellations, and amendments
• answer questions about hotel services, local shopping, dining, directions, transportation, and entertainment
• follow shift checklists and record notes
• review VIP reservations
• sort and track mail and messages
• use office software and communication systems
• perform cash handling and safety deposit box procedures
• monitor lobby traffic
• resolve guest complaints and complications
• attend required meetings.

What we're looking for

Skills & competencies

front desk agent

cambridge ma

porter square hotel

full-time

onsite

guest check-in

reservations

guest relations

cash handling

hotel front office

$17–$20/hour

pto

health insurance

mbta pass

Work arrangement

• Weekend coverage required

Benefits & perks

• Three weeks of accrued paid time off per year, PTO rollover, partial hotel-paid health, dental, and vision coverage, hotel-paid life insurance, 401(k) with employer match, paid holidays, and a monthly MBTA pass paid by the hotel.

Why this role

The role requires working knowledge of all shifts, including night audit; the posting lists a regular schedule of 12:00 PM to 8:00 PM, Monday through Friday only for a different job?

About the employer

Porter Square Hotel LLC is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.