Telephone Sales Agent — Four 10-Hour Days

Job overview

The Telephone Sales Agent role is onsite in Las Cruces, NM, with a four-day, 40-hour workweek indicated by the title. Compensation is $12.65–$14.51 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services through contact center operations. The agent handles inbound and outbound customer interactions to resolve support issues, recommend and sell products or services, and provide a positive customer experience. The role also requires accurate account documentation, compliance with scripts and procedures, and escalation of complex issues.

What you'll do

• Handle inbound and outbound calls
• understand customer needs and recommend products or services
• upsell and cross-sell
• research and resolve customer issues
• document interactions and account details
• follow scripts, policies, and compliance procedures
• protect sensitive information
• escalate complex issues
• attend training and team meetings.

What we're looking for

Skills & competencies

telephone sales agent

inbound calls

outbound calls

customer support

sales

upselling

contact center

las cruces nm

mci careers

$12.65–$14.51/hr

Work arrangement

• Weekend coverage required

Why this role

The title specifies four 10-hour days, totaling 40 hours per week; industry-leading training is provided.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.