Online Brand Reputation Manager

Job overview

The Online Brand Reputation Manager works onsite in Portland, OR; compensation is not specified. The role is part of PayRange’s Marketing department and supports the company’s focus on convenient, seamless payment experiences for consumers and businesses. This manager monitors digital conversations, engages with customers and communities, and turns feedback into insights and recommendations. The work helps identify reputational risks, strengthen customer relationships, and inform improvements across marketing, customer service, product, operations, and other teams.

What you'll do

• Monitor PayRange conversations across social media, online communities, review platforms, and other digital channels
• track mentions, sentiment, feedback, and trends
• identify and escalate potential reputational risks
• manage day-to-day community engagement and respond to comments, questions, reviews, and messages
• develop response guidelines and escalation procedures
• coordinate reputation issues with internal teams
• prepare Voice of the Customer reports, dashboards, and monthly leadership reporting
• translate feedback into actionable recommendations
• collaborate with Marketing on brand presence and content
• maintain incident records and conduct post-incident reviews.

What we're looking for

Skills & competencies

online brand reputation manager

online reputation

social listening

community engagement

digital communications

customer insights

crisis monitoring

reputation analytics

portland or

payrange

marketing

customer experience

Work arrangement

• Weekend coverage required

Why this role

Cross-functional role working with Marketing, Customer Service, Customer Experience, Sales, Operations, Product, and leadership. Experience in online reputation, social media, community management, customer experience, digital communications, or public relations is relevant; social listening and reputation monitoring platforms are preferred.

About the employer

PayRange is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.