Customer Care Manager, State Farm Agent Team Member

Job overview

Compensation is $35,000–$45,000 per year. The Customer Care Manager role is onsite in Santa Fe, NM. Michelle Cole - State Farm Agent serves the community by helping people protect what matters through claims support and personalized insurance plans. The manager oversees day-to-day service operations and coordinates customer interactions. The role supports a positive customer experience through inquiry management, account assistance, team communication, and service tracking.

What you'll do

• Manage customer inquiries and daily service activities
• coordinate team communication to maintain efficient workflows
• assist with account updates, billing inquiries, and policy reviews
• track service metrics and report progress to the agent
• support community engagement and customer outreach initiatives.

What we're looking for

Skills & competencies

customer care manager

customer service

service operations

account updates

billing inquiries

policy reviews

team coordination

santa fe nm

michelle cole - state farm agent

full-time

paid time off

401(k) match

flexible schedule

insurance license

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, 401(k) matching, performance-based bonuses, flexible schedule, free food and snacks, training and development, and advancement opportunities.

Why this role

The posting lists paid time off, 401(k) matching, performance-based bonuses, flexible scheduling, free food and snacks, training and development, and advancement opportunities.

About the employer

Michelle Cole - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.