Housekeeping Shift Manager

Job overview

The Housekeeping Shift Manager role is onsite in Everett, MA. Compensation is $65,000–$74,000 per year. The role supports housekeeping operations at Encore Boston Harbor, a hotel, gaming, dining, retail, and events property. The manager oversees housekeeping staff and daily shift duties, maintains cleanliness and room-quality standards, and coordinates with maintenance and engineering. The role also manages departmental performance, training, guest relations, inspections, and compliance to support property-wide service and satisfaction.

What you'll do

• Manage departmental goals, procedures, performance, and records
• oversee team members, hiring, training, and engagement
• enforce applicable policies and regulations
• support guest relations
• maintain cleanliness and appearance standards in guest rooms and public and back-of-house areas
• assist with daily shift duties, room quality control, guest requests, key tracking, pass-downs, pre-shifts, projects, and supplies
• inspect rooms and related spaces
• coordinate with maintenance and engineering
• follow safety standards.

What we're looking for

Skills & competencies

housekeeping shift manager

full-time

everett ma

02149

encore boston harbor

hotel housekeeping

team leadership

room inspections

guest service

staff training

$65k–$74k/year

gaming commission registration

Work arrangement

• Weekend coverage required

Why this role

Oversees housekeeping standards across guest rooms, public areas, and back-of-house spaces at a large hotel and gaming property.

About the employer

Encore Boston Harbor is hiring for this role. Industry: Casino Hotels. Sector: 72.