Inbound Call Center Agent

Job overview

Inbound Call Center Agent is an onsite role in Dallas, TX. Compensation is not specified. APCO Holdings partners with dealerships to provide vehicle protection products and services that support customers and dealership partners. The agent handles inbound customer inquiries and outbound campaign calls, provides accurate information, documents interactions, and works toward quality, productivity, and customer satisfaction goals. The role supports customer loyalty and partner success through professional, helpful communication.

What you'll do

• Respond to inbound customer inquiries
• conduct outbound campaign calls
• build customer rapport
• identify needs and provide accurate information
• document conversations and account details
• meet quality, productivity, and customer satisfaction standards
• follow established processes
• participate in training and coaching.

What we're looking for

Skills & competencies

inbound call center agent

dallas tx

apco holdings

customer engagement

inbound calls

outbound campaigns

english and spanish

customer service

automotive

monday–saturday schedule

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k) with company match
• paid time off
• company holidays
• training and development
• career growth opportunities.

Why this role

The posting requires strong verbal and written communication skills in English and Spanish, a high school diploma or GED, and basic computer and data-entry skills. Regular schedule includes Monday–Friday 9:30 a.m.–6:00 p.m. and Saturday 8:30 a.m.–5:00 p.m., with one weekday off.

About the employer

APCO Holdings is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.