Sales Consultant - Customer Service

Job overview

The Sales Consultant - Customer Service is an onsite role based in Roanoke, VA. Compensation is $15.50 - $23.30 per year. This role supports the CarMax sales department in delivering a transparent, customer-first vehicle buying and selling experience. This position exists to guide customers through the entire vehicle journey, including sales, appraisals, and financing. The consultant manages inventory, performs vehicle inspections, and coordinates service appointments to ensure high standards of customer satisfaction and operational efficiency.

What you'll do

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

What we're looking for

Skills & competencies

full-time

day shift

roanoke va

carmax

sales

customer service

retail

vehicle sales

appraisals

financing

$15.50-$23.30/yr

weekend required

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid sick time, vacation time, holiday pay, floating holiday, holiday premium pay.

Why this role

Fortune 100 Best Companies to Work For, industry-leading transparency, nationwide growth opportunities.

About the employer

Carmax is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.