Program Manager – Intel Customer Success

Job overview

The Program Manager – Intel Customer Success role is onsite at Appian’s headquarters in McLean, VA, with an expected in-office schedule of four to five days per week. The stated base salary range is $150,000–$300,000 per year. Appian’s Customer Success team supports critical government agencies with AI-powered process automation solutions. The role leads customer success programs for Intel Community customers, coordinating internal teams and customer stakeholders to support mission outcomes. It establishes program practices and measures adoption, customer health, renewals, and value realization to align customer results with Appian’s business objectives.

What you'll do

• Design and execute customer success programs, including onboarding frameworks, adoption playbooks, value realization strategies, and renewal campaigns
• lead cross-functional initiatives with Customer Success, Sales, Product, Engineering, and Professional Services
• partner with senior customer and internal stakeholders on roadmaps and priorities
• monitor customer success KPIs. Requires active TS/SCI clearance with polygraph.

What we're looking for

Skills & competencies

program manager

intel customer success

government customers

b2b saas

customer onboarding

adoption programs

strategic roadmaps

ts/sci clearance with polygraph

mclean va

appian

$150,000–$300,000/year

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) match, flexible time off, paid parental leave, medical, dental, and vision plans, life and disability insurance, wellness programs, flexible spending accounts, health savings account contributions, and learning and development resources.

Why this role

Requires 10+ years of program management or customer success experience in B2B SaaS and experience working with the Intel Community. Benefits include 401(k) match, flexible time off, paid parental leave, medical, dental, and vision plans, and learning and development resources.

About the employer

Appian Corporation is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.