E-commerce Customer Support Specialist

Job overview

The E-commerce Customer Support Specialist role is onsite in Charlotte, NC, supporting a large national retail organization. Pay is $18 per hour. The position helps deliver customer support for online shopping, order fulfillment, and store experiences.

What you'll do

• Research and resolve escalated customer issues received through calls, emails, stores, and e-commerce fulfillment operations. Respond to concerns about orders, shipping, returns, payments, rewards, and gift cards
• document cases
• process approved accommodations
• and follow up with customers and internal teams. Monitor recurring issues and feedback trends, participate in quality reviews, and meet service performance metrics.

What we're looking for

Skills & competencies

e-commerce customer support

charlotte nc

talentbridge

$18/hr

customer service

retail support

order fulfillment

customer escalations

case management

returns and shipping

gift cards

contact center

Work arrangement

• Weekend coverage required

Why this role

The posting describes this as a contract opportunity.

About the employer

TalentBridge is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.