IT Support Specialist

Job overview

The IT Support Specialist role is onsite in Charlotte, NC, with client-site field deployments within the region. Compensation is not specified. Bellwether Technology is an IT managed service provider supporting businesses with strategic technology services. The specialist resolves hardware, software, and user-support issues and manages workstation and tablet deployments. The role tracks service tickets, escalates issues when needed, and collaborates with colleagues to meet client needs and service-delivery goals.

What you'll do

• Support incidents involving computer hardware and applications
• troubleshoot desktop and laptop setups, peripherals, printers, and business software
• deploy workstations and tablets
• create and monitor service tickets and escalate as needed
• clarify user needs and expectations
• manage Active Directory users
• report client or quality concerns
• collaborate on service delivery.

What we're looking for

Skills & competencies

it support specialist

charlotte nc

bellwether technology

onsite

technical support

help desk

windows

microsoft office

active directory

client sites

regional travel

no visa sponsorship

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with company match
• paid vacation, sick leave, and holidays
• certification and mileage reimbursement
• professional development.

Why this role

The posting states that visa sponsorship is not available and requires willingness to travel to client sites within the region.

About the employer

Bellwether Technology is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.