Lead Guest Services Team Member
Compensation
$12.60 - $17.85 per hour
Employment type
Full-time
Work setting
On-site
Location
Burbank, OH
Schedule
Day shift
Posted
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Job overview
The Lead Guest Services Team Member is an onsite role based in Burbank, OH. Compensation is not specified beyond the provided range of $12.60 - $17.85 per hour, and this position supports the guest services operations at a Pilot travel center. This role exists to process merchandise and fuel transactions while leading a shift of cashiers. The lead team member ensures that operational standards, hospitality goals, and company policies are met to provide high-level support to guests and team members.
What you'll do
- Lead a shift of cashiers to process transactions.
- Complete end-of-shift reports and close out procedures.
- Follow guidelines for restricted merchandise sales.
- Maintain an organized work area.
- Use suggested selling methods.
- Handle guest complaints and resolve team member conflict.
What we're looking for
- Skills & competencies
- full-timeday shiftburbank ohpilot flying jguest servicesleadcashiercustomer serviceweekly payflexible schedule
- Work arrangement
- Weekend coverage required
Benefits & perks
- Fuel Discount, Medical/Dental/Vision, 401(k), Tuition Reimbursement, Weekly Pay
Why this role
Includes fuel discount, medical/dental/vision plans, 401(k), and tuition reimbursement.
About the employer
Pilot Flying J is hiring for this role. Industry: Food Service Contractors. Sector: 72.
Additional details
- Industry sector
- 72
- Industry
- Food Service Contractors
- Occupation code
- 41-1011.00
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Listing ID: 24c15c27-9991-4b4b-9c61-e5319d0db608