Toyota Service Advisor

Job overview

The Toyota Service Advisor role is onsite in Rocky Mount, NC. Compensation is described as a competitive hourly wage with performance incentives; no numeric amount is specified. The role supports Carter Myers Automotive’s service department and its customer satisfaction goals. The advisor identifies vehicle service needs, explains recommended maintenance and repairs, and coordinates with technicians. The role contributes to service department revenue and customer trust through clear communication, accurate service orders, and follow-through during repairs.

What you'll do

• Greet customers
• document concerns and vehicle symptoms
• explain recommended services and costs
• coordinate with technicians on express services
• communicate with customers throughout service
• review and finalize service orders
• recommend additional services based on vehicle needs
• maintain an organized express service lane.

What we're looking for

Skills & competencies

toyota service advisor

full-time

rocky mount nc

carter myers automotive

customer service

vehicle maintenance

service recommendations

technician coordination

service orders

performance incentives

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training and certification opportunities, career advancement, health, dental, and vision insurance, employee stock ownership plan, 401(k) with company match, and employee discounts on vehicles, parts, and services.

Why this role

The posting lists paid training and certification opportunities, career advancement, health, dental, and vision insurance, an employee stock ownership plan, 401(k) with company match, and employee discounts on vehicles, parts, and services.

About the employer

Carter Myers Automotive is hiring for this role. Industry: General Automotive Repair. Sector: 81.