Call Center Agent

Job overview

The Call Center Agent role is onsite in Wichita, KS, and pays $13.10–$15.06 per hour. MCI Careers supports customer service and sales projects for a range of clients, including government programs and recognizable brands. The agent handles inbound inquiries and outbound customer calls to resolve support issues, answer questions, and offer products or services when appropriate. The role contributes to customer satisfaction through professional call handling, accurate documentation, and first-call problem resolution.

What you'll do

• Handle inbound and outbound contacts professionally
• work toward first-call resolution
• research systems and coordinate with other departments
• document and process customer claims
• determine suitable customer options
• follow scripts, policies, and procedures
• protect confidential information
• escalate issues when needed
• attend meetings and training.

What we're looking for

Skills & competencies

call center agent

customer service

inbound calls

outbound calls

sales support

technical support

first-call resolution

customer claims

wichita ks

mci careers

$13.10–$15.06/hr

Work arrangement

• Weekend coverage required

Why this role

Training is provided, and the posting describes advancement opportunities in supervision, training, talent acquisition, and operations management.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.