Front Desk Manager

Job overview

The Front Desk Manager role is onsite in Homer, AK. Compensation is not specified. The manager supports the Director of Hotel Operations and oversees hotel front-desk and reservation operations at Land’s End. The role coordinates and trains front-office staff, manages guest relations and room inventory, and implements operating procedures. Effective staffing, reservation management, and guest-service resolution support hotel operations and the mission to bring joy to customers every day.

What you'll do

• Oversee front-desk staff and reservation supervisors
• build and maintain the team
• help create and implement front-desk policies
• train staff across A, B, and C shifts
• manage electronic door-lock software and travel-agent reports
• maintain RoomKey settings and room inventory
• resolve guest requests and disputes
• prepare staffing schedules
• attend meetings and share updates
• assist with group and event room blocks
• cover reservation-manager or front-desk-agent duties as needed.

What we're looking for

Skills & competencies

front desk manager

hotel operations

homer ak

land’s end management

guest relations

reservations

room inventory

staff training

roomkey

shift flexibility

hotel front office

Work arrangement

• Weekend coverage required

Why this role

Must work any shift required by business needs, including front-office A, B, and C shifts. Supports the Director of Hotel Operations and may fulfill Central Reservation Manager and Front Desk Agent duties.

About the employer

Land's End Management Corporation is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.