Healthcare Customer Service Specialist

Job overview

The Healthcare Customer Service Specialist role is onsite in Brandon, MS, with compensation not specified. The posting describes work supporting Cook Medical Supply patients and clients through customer service and medical-office tasks. The specialist handles calls, schedules patients, verifies insurance and authorizations, and assists walk-in patients with foot assessments and equipment use. The role supports efficient office operations and a professional, compassionate customer experience.

What you'll do

• Answer phones
• schedule patients
• verify insurance and authorizations
• use Windows software and an iPad
• handle general office duties
• assist other customer service representatives
• help walk-in patients with foot assessments and equipment use
• address inbound calls
• maintain attendance and participate in training.

What we're looking for

Skills & competencies

healthcare customer service specialist

patient scheduling

insurance verification

authorizations

medical office

customer service

onsite

brandon ms

cook medical supply

full-time

401(k)

health insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k)
• health, dental, vision, and life insurance
• paid time off
• paid holidays
• weekly pay
• overtime opportunities
• performance-based incentives
• employee discount. Benefits and incentives are available after the probationary period, subject to eligibility.

Why this role

The posting requires an associate degree or equivalent experience, one year of medical office experience, and one year of customer service experience.

About the employer

Cook Wholesale Co Inc is hiring for this role. Industry: Offices of All Other Miscellaneous Health Practitioners. Sector: 62.