Vice President of Operations

Job overview

The Vice President of Operations role is hybrid in Dimondale, Michigan. Compensation starts at $110,307 per year. Coast Professional, Inc. provides consumer care and collections services. The vice president oversees operations, consumer care employees, internal collections, and client services to support contract performance, productivity, and collection goals. The role develops staff, monitors performance and profitability, improves business systems, and ensures accurate reporting and quality service.

What you'll do

• Oversee assigned contracts and operational obligations
• maintain staffing through recruiting and retention
• prepare operational reports
• oversee internal collections and client services
• review staff performance and collection results
• improve business systems and efficiency
• recruit and evaluate employees
• enforce personnel policies
• coordinate client file strategies
• review commission reports
• maintain policies and employee records
• support business development
• research collection-industry trends
• resolve performance and service issues
• coach and train staff
• prepare accurate reports and support team coordination.

What we're looking for

Skills & competencies

vice president of operations

dimondale mi

hybrid

collections

consumer care

client services

operations leadership

staff development

contract management

monday–friday

$110,307+/year

coast professional

Work arrangement

• Weekend coverage required

Benefits & perks

• 11 paid holidays
• 401(k) and matching
• AD&D, dental, disability, health, life, and vision insurance
• employee assistance program
• flexible schedule
• paid sick time and PTO
• paid training
• referral program.

Why this role

Hybrid schedule in Dimondale; Monday–Friday schedule listed. The posting notes frequent weekend and evening work and travel that may require overnight stays.

About the employer

Coast Professional, Inc. is hiring for this role. Industry: Collection Agencies. Sector: 56.