Call Center Technical Support Specialist

Job overview

The Call Center Technical Support Specialist role is onsite in Langley, WA. Compensation is not specified. The role supports customers using Whidbey Telecom services, including internet, Wi-Fi, email, and web hosting.

What you'll do

• Provide courteous technical support
• diagnose and resolve internet, Wi-Fi, email, and web hosting issues
• respond to customer callbacks after alarm callouts using authentication protocols
• dispatch residential and business alarm calls and provide basic troubleshooting
• monitor system alerts
• escalate unresolved issues
• document customer interactions
• assist with directory assistance calls
• and collaborate with coworkers on problem resolution.

What we're looking for

Skills & competencies

call center

technical support specialist

whidbey telecom

langley wa

onsite

internet support

wi-fi

email support

web hosting

alarm calls

system alerts

directory assistance

customer service

Work arrangement

• Weekend coverage required

Why this role

The role combines customer technical support with alarm-call dispatch, system alert monitoring, and telephone directory assistance.

About the employer

Whidbey Telecom is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.