IT Helpdesk Technician

Job overview

The IT Helpdesk Technician role is onsite in Hackensack, NJ, with a Monday–Friday schedule from 9:30 a.m. to 5:30 p.m. Compensation is not specified. The technician will join the client’s four-person Helpdesk team. The role provides technical assistance for hardware, software, and mobile devices while supporting video conferences and maintaining equipment and support records. It helps the team deliver consistent user support through established procedures, clear documentation, and effective collaboration.

What you'll do

• Provide technical assistance for hardware, software, and mobile devices
• support Microsoft Teams and Zoom video conferences
• maintain equipment inventory
• document support activity in the firm’s ticketing system
• follow established procedures and provide occasional shift coverage or extended hours for planned and unplanned PTO.

What we're looking for

Skills & competencies

it helpdesk technician

hackensack nj

the rockridge group

help desk

technical support

hardware support

software support

mobile devices

microsoft windows 11

microsoft 365

teams

zoom

ticketing system

equipment inventory

Work arrangement

• Weekend coverage required

Why this role

Periodic travel to other firm offices is required every few months for a team member, with additional trips some years for office buildouts and expansions.

About the employer

The Rockridge Group is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.