Senior Technical Support Analyst

Job overview

The Senior Technical Support Analyst role is onsite in Baltimore, MD. Compensation is not specified. The position supports users of medical education platforms and applications at the School of Medicine and reports to the Office of Information Technology Technical Support Supervisor. The analyst helps faculty, staff, students, trainees, and external registrants use supported software effectively. The role combines end-user troubleshooting, platform expertise, training, vendor coordination, data-quality support, and user documentation to maintain reliable service.

What you'll do

• Provide end-user support and act as the primary contact for software issues
• serve as an in-house expert on New Innovations, CloudCME, and other supported applications
• deliver individual and small-group training
• coordinate with vendors and other IT groups
• support data quality, recreate technical issues, create website HTML pages and forms, and prepare user and internal documentation.

What we're looking for

Skills & competencies

senior technical support analyst

technical support

help desk

software support

new innovations

cloudcme

user training

vendor relations

baltimore md

anne arundel workforce development corporation

medical education

html documentation

Work arrangement

• Weekend coverage required

Why this role

Supports medical education platforms and applications at a School of Medicine; occasional weekend duties and overtime are required.

About the employer

Anne Arundel Workforce Development Corporation (AAWDC) is hiring for this role. Industry: Educational Support Services. Sector: 61.