Director of Operations

Job overview

The Director of Operations role is onsite in Lafayette, LA. Compensation is dependent on knowledge and experience, with the range starting at $59,000. Meritus Credit Union serves members through its branch network and supports membership, deposit, lending, and relationship growth. The director leads and develops Branch Managers, monitors branch performance, and promotes consistent, compliant operations and strong member service. The role partners with the VP of Operations and other departments to execute strategic priorities and prepare for future branch growth.

What you'll do

• Lead, coach, and hold Branch Managers accountable
• monitor branch financial and service performance
• develop leaders and teams
• handle member escalations
• ensure consistent staffing, scheduling, workflow, controls, compliance, security, and risk practices
• collaborate on hiring and training
• support community outreach and future branch expansion
• provide recommendations to the VP of Operations.

What we're looking for

Skills & competencies

director of operations

credit union

branch leadership

financial services

member experience

branch performance

team development

lafayette la

meritus credit union

salary starts at $59,000

branch expansion

Work arrangement

• Weekend coverage required

Why this role

Requires at least 2–3 years of leadership experience in financial services, banking, credit unions, or a comparable service environment. Regular travel between branch locations is required. A bachelor’s degree or equivalent combination of education and experience is preferred.

About the employer

Meritus Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.