Customer Service Delivery Advocate

Job overview

The Customer Service Delivery Advocate role is onsite in Jacksonville, FL. The stated pay range is $17–$19 per hour, with starting pay of $17 per hour. The role supports Carvana’s vehicle delivery and customer experience operations. The advocate delivers vehicles to customers, completes delivery paperwork, and helps ensure vehicles and haulers are safe. By communicating with customers and maintaining accurate records, the role contributes to a smoother vehicle-buying and delivery experience.

What you'll do

• Deliver vehicles to customers using custom car haulers
• load and unload vehicles
• inspect the hauler and vehicle for safe operation
• complete customer paperwork and notes in the tracking system
• drive safely and maintain a clean driving record
• and meet applicable notary, DMV/title, and registration requirements.

What we're looking for

Skills & competencies

customer service delivery advocate

vehicle delivery

customer service

car hauler

jacksonville fl

$17–$19 per hour

7 a.m.–5 p.m.

9 a.m.–7 p.m.

11 a.m.–9 p.m.

rotating days off

weekend availability

carvana

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) match, company-paid healthcare premiums, dental and vision benefits, paid time off, tuition reimbursement or student loan repayment program, equity grants, employee stock purchase plan, and professional development.

Why this role

Hours are 7 a.m.–5 p.m., 9 a.m.–7 p.m., or 11 a.m.–9 p.m.; availability seven days a week is requested, with rotating weekday and weekend days off. Requires at least two years of customer-facing experience, a valid driver’s license, DOT Medical Card, and drug test; notary must be obtained or held within 90 days.

About the employer

Carvana is hiring for this role. Industry: Other Support Activities for Road Transportation. Sector: 48.