Weekend Dispatcher / Customer Service Representative

Job overview

The Weekend Dispatcher / Customer Service Representative role is onsite in Fairfield, CA, with weekend availability required. Compensation is $20–$25 per hour. The role supports Mr. Rooter Plumbing’s weekend service operation for residential and commercial customers. The dispatcher serves as a customer contact and coordinates service technicians, appointments, and schedule changes. Accurate records and communication with the weekday office team help maintain service continuity and resolve open items.

What you'll do

• Answer customer calls and gather information about plumbing needs
• schedule appointments and enter customer and job details
• dispatch and coordinate technicians
• communicate appointment and arrival expectations
• monitor and adjust schedules
• keep technicians and management informed
• maintain job notes and customer records
• follow up on open items
• resolve routine concerns and escalate issues appropriately
• hand off unresolved weekend items to the weekday office team.

What we're looking for

Skills & competencies

weekend dispatcher

customer service representative

fairfield ca

mr. rooter plumbing

part-time

weekend availability

dispatch

appointment scheduling

technician coordination

customer calls

servicetitan

$20–$25/hr

Work arrangement

• Weekend coverage required

Why this role

Weekend office and dispatch position. Previous experience in dispatch, customer service, plumbing, HVAC, electrical, home services, or property management is helpful but not required; ServiceTitan experience is a plus.

About the employer

Mr. Rooter Plumbing is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.