Tier 1 Technician, Level 2 Support

Job overview

The Tier 1 Technician, Level 2 Support role is onsite in Denver, Colorado. Compensation is $44,000–$46,000 per year. The technician supports customer users through the help desk and onsite service. The role exists to resolve technical incidents and maintain reliable access to computers, applications, mobile devices, and network resources. The technician logs and tracks requests, troubleshoots issues, provides user guidance, and escalates problems that require systems-engineer support.

What you'll do

• Enter and manage technical support incidents in a ticketing system
• troubleshoot and resolve Tier 2 issues by phone, email, remote desktop, and onsite
• maintain customer contacts according to service levels
• support Active Directory, mobile device management, network connectivity, computers, software, peripherals, and printers
• install software
• assist with Microsoft Office and Google applications
• manage user accounts and groups
• perform antivirus scans after malicious incident notifications
• coordinate and conduct software upgrades
• report unresolved problems and outstanding calls.

What we're looking for

Skills & competencies

tier 1 technician

level 2 support

it help desk

technical support

troubleshooting

ticketing system

active directory

mobile device management

windows

apple devices

denver co

sharp solutions inc

$44k-$46k/year

onsite

Work arrangement

• Weekend coverage required

Why this role

Supports Windows and Apple devices, mobile device management, remote desktop tools, and ticketing systems such as Footprints or Remedy.

About the employer

Sharp Solutions Inc is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.