Automotive Service Advisor

Job overview

Automotive Service Advisor is an onsite role in Alexandria, VA. Compensation is not specified. The advisor serves as the primary customer contact for the dealership’s service department at Browns Alexandria Mazda. The role supports a clear and timely vehicle service process by documenting customer concerns, explaining recommended work, coordinating with technicians and parts, and maintaining communication through repair completion and payment.

What you'll do

• Greet customers and document vehicle concerns on repair orders
• explain recommended maintenance and repairs
• communicate vehicle status, approvals, delays, and completion times
• recommend maintenance based on inspection results
• obtain and document repair authorization
• open, update, and close repair orders
• coordinate with technicians, dispatch, and parts
• verify warranty and maintenance coverage
• collect payment and explain invoices.

What we're looking for

Skills & competencies

browns alexandria mazda

automotive service advisor

alexandria va

customer service

repair orders

vehicle maintenance

service sales

technician coordination

warranty coverage

customer communication

dealership operations

Work arrangement

• Weekend coverage required

Why this role

Prior service advisor or automotive service experience, automotive repair terminology, dealership systems, warranty knowledge, and CSI metrics are preferred.

About the employer

Browns Alexandria Mazda is hiring for this role. Industry: New Car Dealers. Sector: 44.