Tele-Service Representative — Service BDC

Job overview

The Tele-Service Representative — Service BDC role is onsite in Universal City, CA, and full time. Base pay is $20 per hour, with monthly performance bonus tiers based on appointments set, show rate, and repair-order conversion. MINI of Universal City emphasizes a premium customer experience through its service department. The representative manages customer communications and service appointments, helping coordinate a smooth flow between customers and Service Advisors. Follow-up and accurate customer records support service retention and a consistent customer experience.

What you'll do

• Manage inbound and outbound service calls, emails, and online inquiries
• schedule and confirm service appointments
• follow up on upcoming, missed, and recommended services
• re-engage inactive customers
• coordinate appointment flow with Service Advisors
• maintain accurate CRM records
• provide professional customer service.

What we're looking for

Skills & competencies

tele-service representative

service bdc

mini of universal city

universal city ca

full-time

customer service

appointment coordination

automotive bdc

crm

service department

$20/hour base

monthly performance bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• 401(k) with company match
• paid time off and holidays
• career growth opportunities.

Why this role

Monthly performance bonus tiers are tied to appointments set, show rate, and repair-order conversion; at least one year of automotive BDC experience is required.

About the employer

MINI of Universal City is hiring for this role. Industry: Used Car Dealers. Sector: 44.