Patient Advocate and Liaison

Job overview

The Patient Advocate and Liaison role is onsite in Springfield, MA, in a field-based setting serving assigned communities. Compensation is $61,000–$70,000 per year. Matter Health delivers primary and preventive healthcare to older adults living in public housing communities, with a mission to improve access by meeting patients where they are. The advocate builds relationships with older adults and helps them stay engaged in their healthcare journey. By explaining services, supporting enrollment and follow-up, identifying barriers, and connecting patients with resources, the role contributes to healthcare access and patient retention in assigned communities.

What you'll do

• Build relationships with older adults in assigned communities
• represent Matter Health
• educate prospective patients about the care model and services
• support outreach, enrollment, scheduling, and ongoing engagement
• conduct in-person outreach, phone calls, and community events
• partner with advanced practice providers, social workers, care navigators, and operations teams
• identify barriers and connect patients with community resources
• document work in Salesforce and Athena
• support patient retention and healthcare access.

What we're looking for

Skills & competencies

patient advocate and liaison

springfield ma

matter health

older adult care

community outreach

patient enrollment

healthcare access

field-based

bilingual preferred

spanish a plus

salesforce

athena

$61k–$70k

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• employer-funded HSA options
• employer-paid life and disability insurance
• voluntary illness, accident, and hospitalization coverage
• access to in-person and virtual care
• 401(k) with company match beginning at day 60
• up to four weeks of PTO
• 10 paid company holidays
• two volunteer days annually.

Why this role

Bilingual candidates are preferred, and Spanish is a plus. Full-time benefits include medical, dental, and vision coverage; employer-funded HSA options; employer-paid life and disability insurance; voluntary illness, accident, and hospitalization coverage; 401(k) with company match beginning at day 60; up to four weeks of PTO; 10 paid company holidays; and two annual volunteer days.

About the employer

Matter Health is hiring for this role. Industry: All Other Outpatient Care Centers. Sector: 62.