Technical Product Analyst I

Job overview

The Technical Product Analyst I is an entry-level remote role; the listing identifies the location as Remote, MN. The hourly compensation range is $17.50–$19.00, with eligibility for commission or an annual performance incentive plan. The role provides technical customer service for Deluxe software. The analyst handles incoming client cases and works toward resolution within defined guidelines. By documenting interactions, tracking work items, and developing product knowledge, the role supports timely customer service and reliable case handling.

What you'll do

• Monitor the application-group support queue and take tickets within SLA guidelines
• use appropriate action codes
• document customer interactions, actions, status, and next steps
• provide stakeholder updates
• work incoming client cases toward resolution
• participate in case-related calls and meetings
• pursue training to expand product knowledge
• meet designated utilization and service metrics.

What we're looking for

Skills & competencies

technical product analyst i

technical customer service

software support

help desk

support tickets

sql

powershell

pc troubleshooting

remote

minnesota

deluxe

$17.50–$19.00/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Healthcare, paid time off, volunteer time off, holidays, employer-matched retirement plan, employee stock purchase plan, short- and long-term disability, infertility treatment, adoption and surrogacy assistance, and tuition reimbursement.

Why this role

Entry-level position requiring 1+ year of help desk and/or customer service experience, 1+ year of scripting experience, and 1+ year of basic PC troubleshooting and/or repair.

About the employer

Deluxe is hiring for this role. Industry: Software Publishers. Sector: 51.