Associate Customer Success Manager

Job overview

The Associate Customer Success Manager role is hybrid, with work in the Bloomington, MN headquarters 1–2 days per week; the listing identifies the position in Minneapolis, MN. Base salary is $65,000–$70,000 per year, plus commission-based compensation. Points North develops B2B software and supports customer success across its client portfolio. The role helps retain and grow client relationships by monitoring customer health, addressing concerns, aligning product use with client goals, and identifying opportunities to expand product adoption and value.

What you'll do

• Manage client relationships and account plans
• conduct regular check-ins and business reviews
• address customer issues and churn risks
• monitor customer health scores and system usage
• identify and present cross-sell and upsell opportunities
• document client goals and share feedback with internal teams
• track expansion initiatives and customer success metrics.

What we're looking for

Skills & competencies

associate customer success manager

customer success

account management

b2b saas

client retention

upselling

cross-selling

hybrid

bloomington mn

minneapolis mn

points north

$65k–$70k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision plans
• employer-matching SIMPLE IRA contributions
• paid time off and holidays
• Volunteer Time Off
• professional development.

Why this role

Hybrid arrangement with 1–2 days per week at the Bloomington headquarters; base salary plus commission-based compensation.

About the employer

Points North is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.