Contact Center Technical Leader

Job overview

The Contact Center Technical Leader is an onsite, full-time role in Houston, TX. Compensation is not specified. Staffworxs’ Digital & Data Analytics practice supports growth and innovation for client brands. The role leads and supports contact center technology initiatives, translating business and technical requirements into scalable solutions. It contributes by overseeing platform design, implementation, configuration, integrations, troubleshooting, and ongoing optimization while guiding team members and coordinating with stakeholders and vendors.

What you'll do

• Lead design, implementation, configuration, and support of contact center and telephony solutions
• manage architecture, integrations, call flows, routing, IVR, and configurations
• troubleshoot complex telephony and contact center issues
• lead migrations, upgrades, implementations, and optimization
• support CRM integrations
• guide team members and coordinate with vendors and stakeholders
• monitor performance and document solutions and processes.

What we're looking for

Skills & competencies

contact center technical leader

onsite

houston tx

staffworxs

contact center technology

8x8

telephony

call routing

ivr

crm integrations

platform migrations

technical leadership

Work arrangement

• Weekend coverage required

Why this role

Hands-on experience with 8x8 or comparable enterprise telephony/contact center platforms; experience with Genesys, Cisco, Avaya, NICE, Five9, or similar platforms may also be considered.

About the employer

Staffworxs LLC is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.