Customer Support Specialist - Bilingual

Job overview

The Customer Support Specialist - Bilingual is an onsite role based in Irving, TX, with a pay range of $26 to $30 per hour. This position supports the customer service team at Uline, a leading distributor of shipping and packaging materials, by providing expert product and order assistance. This role exists to build business relationships with customers through phone, email, and chat. The specialist acts as a product and solutions expert, helping customers navigate the website and ensuring they receive the best service possible.

What you'll do

• Process customer orders, make product recommendations, and handle account inquiries.
• Answer product, pricing, and shipping questions.
• Build business relationships with customers.
• Help customers navigate the website and online ordering.

What we're looking for

Skills & competencies

full-time

day shift

irving tx

bilingual

customer support

onsite

uline

no on-call

no travel

$26-$30/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k) with 6% match, bonus programs, paid time off, tuition assistance.

Why this role

Bilingual (English/Spanish) fluency required; training provided; significant growth potential.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.