IT Helpdesk Service Delivery Intern – Summer 2027

Job overview

The IT Helpdesk Service Delivery Intern – Summer 2027 role is onsite in Jacksonville, FL, for a 12-week, full-time internship requiring 40 hours per week in the office. Compensation is not specified. The intern collaborates with RF-SMART’s Service Delivery Help Desk team as part of a program designed to provide students with meaningful work and professional development.

What you'll do

• Provide first-line technical support across corporate IT systems
• triage and resolve ITSM tickets
• document knowledge-base content
• support onboarding, offboarding, equipment provisioning, identity and access tasks, and conference room setup
• and escalate complex issues while developing diagnostic skills under close supervision.

What we're looking for

Skills & competencies

it helpdesk intern

service delivery

jacksonville fl

summer 2027

12-week internship

full-time internship

40 hours per week

in-office

it support

itsm tickets

identity and access management

equipment provisioning

currently enrolled students

Work arrangement

• Weekend coverage required

Benefits & perks

• Structured development time, training, workshops, leadership sessions, networking, volunteer events, and LinkedIn Learning.

Why this role

The internship includes structured development, workshops, a group innovation project, leader sessions, networking, volunteer events, and LinkedIn Learning.

About the employer

RF-SMART is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.