Help Desk Specialist II
Employment type
Full-time
Work setting
On-site
Location
Washington, DC
Schedule
Day shift
Posted
Travel
Required
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Job overview
The Help Desk Specialist II role is an onsite position based in Washington, DC, with compensation not specified. This role supports NuAxis Innovations by providing technical support for federal government clients. The role exists to resolve complex IT issues and ensure that service level agreements are met. By providing both onsite and remote support, the Help Desk Specialist contributes to the company's mission of making customer experience the center of government IT solutions.
What you'll do
- Provide onsite and remote technical support
- manage service tickets
- monitor infrastructure
- troubleshoot hardware and software
- perform PC refreshes
- document resolutions.
What we're looking for
- Skills & competencies
- full-timeday shiftwashington dchelp deskit supporttechnical supportfederal itnuaxis innovationsonsite
- Work arrangement
- Weekend coverage required
Benefits & perks
- Comprehensive benefits and culture
Why this role
Requires up to 50% travel to nearby government locations.
About the employer
NuAxis Innovations is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Administrative Management and General Management Consulting Services
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: 23289113-db93-4b0f-8581-e50021d82318