Customer Service Manager

Job overview

The Customer Service Manager role is onsite in Hartland, WI, and compensation is not specified. The manager leads the customer service team at Bank Five Nine, which serves Wisconsin communities and describes its mission as making lives better. The role develops employees and supports a strong customer and team member experience while managing risk and supporting growth. Through coaching, issue resolution, and attention to policies and standards, the manager helps the team deliver distinctive service and meet compliance expectations.

What you'll do

• Coach staff and support employee development and engagement
• model a positive work environment
• help resolve customer issues and explain bank policies
• ensure distinctive customer service
• resolve internal and external issues promptly and courteously
• ensure staff compliance with standards and regulations
• resolve audit exceptions as needed.

What we're looking for

Skills & competencies

customer service manager

bank five nine

hartland wi

full-time

retail banking

team leadership

employee coaching

customer experience

risk management

policy compliance

audit exceptions

wisconsin communities

Work arrangement

• Weekend coverage required

Why this role

Requires a high school diploma or GED and at least one year of retail banking experience. A bachelor’s degree, coaching or training experience, leadership experience, audit or compliance expertise, and new accounts experience are preferred.

About the employer

Bank Five Nine is hiring for this role. Industry: Financial Transactions Processing, Reserve, and Clearinghouse Activities. Sector: 52.