Hotel Front Desk Agent

Job overview

The Hotel Front Desk Agent role is onsite in Cincinnati, OH. Compensation is $16 per hour. The Hilton Cincinnati Netherland Plaza is a downtown hotel and historic landmark, with guest rooms, event spaces, a restaurant, and a lounge. The agent supports a smooth guest stay by welcoming visitors, managing check-in and check-out, handling reservations and inquiries, maintaining accurate guest account information, and coordinating room readiness with housekeeping.

What you'll do

• Greet guests
• check guests in and out
• distribute keys and room assignments
• record credit card information
• manage in-person, online, and phone bookings
• answer questions about rooms, amenities, rates, requests, and rewards
• maintain accurate guest account information
• address customer complaints
• coordinate with housekeeping to ensure rooms are ready.

What we're looking for

Skills & competencies

hotel front desk agent

cincinnati oh

hilton cincinnati netherland plaza

full-time

guest services

check-in

check-out

reservations

customer service

housekeeping coordination

$16/hour

Work arrangement

• Weekend coverage required

Why this role

Works at a downtown Cincinnati hotel recognized as a National Historic Landmark; one year of hospitality experience is preferred.

About the employer

Hilton Cincinnati Netherland Plaza is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.