Call Center Associate (Day Shift)

Job overview

The Call Center Associate is an onsite role based in Gardner, MA, offering an annual compensation range of $50,000 to $70,000. This position supports the sales and marketing operations for Renewal by Andersen, a leader in the window-replacement industry. The role exists to provide exceptional customer service by engaging with homeowners interested in company products. The associate is responsible for identifying unique customer needs, scheduling appointments for sales consultants, and maintaining high-quality communication standards to drive team success.

What you'll do

• Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication.
• Identify customers unique home situations.
• Schedule appointments for Sales Consultants.
• Communicate effectively and show empathy as the first point of contact.

What we're looking for

Skills & competencies

full-time

day shift

gardner ma

renewal by andersen

inside sales

customer service

no cold calling

$50k-$70k/yr

weekend availability

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, and Vision Insurance, 401k with 50% match, Tuition Reimbursement, Paid Time Off, Paid Volunteer Time.

Why this role

No cold calling, weekly and monthly bonuses, and a clear growth and development plan.

About the employer

Renewal by Andersen | Esler Companies is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.