Guest Experience Specialist

Job overview

The Guest Experience Specialist role is onsite in Miami, FL; compensation is not specified. Signature Aviation operates a global network of private aviation terminals and provides elevated guest experiences. The specialist welcomes guests and crews, coordinates requested services, and helps ensure each visit is smooth and personalized. The role connects terminal hospitality with flight operations by communicating service needs and supporting guests throughout their visit.

What you'll do

• Greet and escort guests and crews
• coordinate information between guests, the terminal, company departments, and external parties
• process guest purchases and fuel transactions
• arrange concierge services
• resolve inquiries and concerns
• monitor flights and coordinate services
• maintain guest areas
• assist with luggage and transportation
• follow security and emergency procedures
• update customer preferences.

What we're looking for

Skills & competencies

guest experience specialist

signature aviation

miami fl

onsite

private aviation

guest services

concierge

flight coordination

customer service

hospitality

airport security

high school diploma

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, prescription, dental, and vision insurance
• health savings and flexible spending accounts
• life and disability insurance
• 401(k)
• paid time off
• paid maternity leave
• tuition reimbursement
• training and development.

Why this role

Combines concierge and guest-service duties with flight monitoring and coordination of airside services.

About the employer

Signature Aviation is hiring for this role. Industry: Other Airport Operations. Sector: 48.