Call Center Manager

Job overview

The Call Center Manager role is onsite in Tukwila, WA, with a Monday–Friday schedule from 8:30 AM to 5:00 PM. Pay is $30–$40 per hour. Luxury Bath of Seattle specializes in bath and shower renovations, and this manager leads its call center team. The role oversees daily call center operations and develops the team’s performance. It supports company growth by improving call quality, lead follow-up, appointment setting, and coordination with sales.

What you'll do

• Lead, coach, recruit, onboard, and train call center representatives
• monitor performance and KPIs
• oversee inbound calls and outbound follow-up
• manage appointment scheduling and coordination with sales
• resolve escalated customer concerns
• improve workflows and service quality.

What we're looking for

Skills & competencies

call center manager

seattle wa

tukwila wa

luxury bath technologies

customer service

call center operations

team leadership

appointment setting

crm

full-time

$30–$40/hr

health insurance

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k)
• health insurance

Why this role

Hands-on leadership role with autonomy and responsibility, working closely with sales and operations leadership.

About the employer

Luxury Bath Technologies is hiring for this role. Industry: Finish Carpentry Contractors. Sector: 23.