Service Advisor

Job overview

The Service Advisor role is onsite in Wilson, NC. Compensation is not specified. The position supports Lee Chrysler’s dealership service department and customer experience. The role coordinates service orders and technician workflow, answers customer questions about vehicle issues and repairs, and helps ensure service visits are handled efficiently and professionally.

What you'll do

• Oversee service orders and drive-lane flow
• provide customer support by phone and in person
• distribute work among technicians
• answer questions about vehicle problems, warranties, services, and repairs
• assist with diagnosis and parts ordering
• oversee warranty claims and service department training
• maintain customer satisfaction standards.

What we're looking for

Skills & competencies

service advisor

automotive

dealership

customer service

service orders

technician workflow

warranty claims

vehicle repairs

wilson nc

lee chrysler

customer satisfaction

full-time

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• 401(k)
• medical, dental, and vision insurance options.

Why this role

The employer describes continuing education, training and certification, cross-training, and opportunities for promotion from within.

About the employer

Lee Chrysler is hiring for this role. Industry: New Car Dealers. Sector: 44.