Retail Personal Service Provider Lead

Job overview

The Retail Personal Service Provider Lead role is onsite in Fall River, MA, with compensation of $19–$20 per hour. Essential Employment Services describes a mission to support safe, affordable, and sustainable products for medical patients and adult-use communities. Working under store management, the lead helps the dispensary operate accurately and efficiently while ensuring patients and customers receive respectful, informed service. The role combines team support and training with compliant product handling, customer assistance, and daily retail operations.

What you'll do

• Serve as key holder for dispensary opening and/or closing
• assist with training personal service providers on compliant and accurate dispensing and payment processing
• handle register drawers, cash and debit reconciliation, deposits, and tip records
• support inventory and restocking
• help coordinate staff breaks
• resolve customer service issues
• ensure compliant product labeling and storage
• advise customers on product selection and educate them about strains, products, and consumption methods
• process sales and payments
• stay current on products and trends.

What we're looking for

Skills & competencies

retail personal service provider lead

dispensary

cannabis retail

customer service

team leadership

key holder

cash handling

inventory management

product education

fall river ma

essential employment services

$19–$20/hr

evenings and weekends as needed

Work arrangement

• Weekend coverage required

Why this role

Lead responsibilities include key-holder duties, staff training support, cash reconciliation, and customer education in a regulated dispensary.

About the employer

Essential Employment Services is hiring for this role. Industry: Sporting Goods Retailers. Sector: 45.