Customer Service Manager

Job overview

The Customer Service Manager role is onsite in Jacksonville, FL. Compensation is not specified. Stillwater Insurance Group provides home, auto, and commercial insurance products across all 50 states, and this position is based at its Jacksonville headquarters. The manager leads the Customer Service Department's daily operations and staff, supporting compliant service delivery and appropriate staffing for customer needs. Through coaching, performance reporting, and complaint resolution, the role works to improve team performance and customer experience.

What you'll do

• Lead, supervise, and develop customer service staff
• conduct evaluations, coaching, and training
• report departmental performance and metrics to senior leadership
• coordinate recruiting and hiring support
• approve timecards
• resolve customer complaints and inquiries
• ensure consistent service and compliance with company standards and regulatory guidelines.

What we're looking for

Skills & competencies

customer service manager

insurance

team leadership

staff development

performance reporting

customer complaints

operational efficiency

regulatory compliance

jacksonville fl

stillwater insurance group

Work arrangement

• Weekend coverage required

About the employer

Stillwater Insurance Group is hiring for this role. Industry: All Other Insurance Related Activities. Sector: 52.