Support Center Supervisor — Technical Support

Job overview

The Support Center Supervisor — Technical Support role is primarily onsite in McCordsville, IN, with remote flexibility available with manager approval. The regular schedule is Monday through Friday, 2:00 p.m.–11:00 p.m., with on-call rotation and weekend coverage as needed. Compensation is not specified. NineStar Connect provides communications, energy, water, and sewer utility services in Central Indiana. The supervisor leads Support Technicians and oversees daily support operations to deliver consistent service to members and customers. The role combines team coaching, workflow oversight, quality assurance, escalation handling, and process improvement in a 24/7 support environment.

What you'll do

• Lead by example and conduct coaching sessions
• support employee development and performance reviews
• oversee call, chat, and service-order workflows
• monitor workload and reports
• participate in the on-call rotation and support escalations
• handle escalated customer concerns
• monitor interactions for quality
• partner with internal teams and call partners
• support onboarding
• maintain and improve documentation and processes.

What we're looking for

Skills & competencies

support center supervisor

technical support

telecommunications

customer service

team leadership

mccordsville in

ninestar connect

monday–friday

2:00 p.m.–11:00 p.m.

on-call rotation

weekend coverage

remote flexibility with approval

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) matching
• paid parental leave
• short- and long-term disability
• life insurance
• profit sharing
• service discounts
• continuing education reimbursement
• training and development
• wellness incentives and onsite fitness centers.

Why this role

Monday–Friday, 2:00 p.m.–11:00 p.m. schedule; on-call rotation and weekend coverage as needed; remote flexibility requires manager approval.

About the employer

NineStar Connect is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.