Front Desk Agent (PBX Agent) – Seasonal

Job overview

The Front Desk Agent (PBX Agent) – Seasonal role is onsite in Miami Beach, FL. Compensation is not specified. The role supports members and hotel guests at Soho House’s Miami property. The agent serves as an initial point of contact, helping guests and members with check-in, concierge requests, inquiries, and account matters. By coordinating with other departments and providing accurate information about property amenities and services, the role supports a welcoming and well-organized guest experience.

What you'll do

• Welcome members, guests, and staff
• assist with check-in and hotel guest needs
• perform concierge tasks such as arranging cars, tickets, and reservations
• answer calls, emails, and digital inquiries
• communicate operational updates with departments
• handle billing, folios, disputes, receipts, and refund requests
• participate in daily shift briefings.

What we're looking for

Skills & competencies

soho house

front desk agent

pbx agent

seasonal

miami beach fl

guest services

hotel

concierge

check-in

reservations

billing support

flexible schedule

nights and weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• retirement fund with 2% match
• paid sick and vacation days for full-time employees
• career development and courses
• team events
• and a meal while on duty.

Why this role

The posting describes full-time employee benefits including medical, dental, vision, retirement matching, paid time off, career development, learning courses, team events, and a meal while on duty.

About the employer

Soho House & Co. is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.