General Manager - Hershey Lodge

Job overview

General Manager - Hershey Lodge, onsite in Hershey, PA. Compensation is not specified. This role supports Hershey Lodge & Convention Center. This executive leadership role is accountable for maximizing profitability and ensuring the highest standards of employee & guest experience. You will provide visionary direction, steering the property’s strategic, operational, and financial performance while fostering a culture of excellence.

What you'll do

• Develop and execute long-term strategic plans to enhance the property, increase revenue, control costs, and maintain excellent service quality.
• Lead and mentor a diverse team through fostering a positive and collaborative culture to achieve department and property goals.
• Monitor financial performance through overseeing budget management, profit strategies, forecasting, and cost control measures.
• Establish and maintain operational efficiencies that ensure guest satisfaction through quality products and service standards.
• Partner with cross-functional departments to enhance guest experience and maintain brand integrity.
• Develop strategies in collaboration with the Marketing team to promote the property.
• Maintain property standards and ensure compliance with relevant laws, regulations, and industry standards.
• Maintain effective communication with staff, guests, and other stakeholders.
• Perform other duties as assigned.

What we're looking for

Education

Bachelor's Degree

Experience

12 years of related experience, 10 years supervisory experience

Skills & competencies

general manager

full-time

hershey pa

hershey lodge

hershey entertainment & resorts company

hospitality management

executive leadership

operations management

financial management

team leadership

guest experience

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, and Vision coverage, 401K Contribution, paid time off

About the employer

Hershey Entertainment & Resorts Company is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.