Technical Support Agent (Access)

Job overview

The Technical Support Agent (Access) role is onsite in Bethesda, MD. Compensation is $19 per hour. The position is part of Brivo’s Customer Service team, supporting customers using cloud-based access control and video surveillance products.

What you'll do

• Troubleshoot basic technical issues
• act as a customer advocate and collaborate with internal teams to resolve issues
• handle and escalate incoming cases
• respond by phone, chat, and email
• document interactions and solutions in the case management system
• keep customers informed about critical updates and system changes.

What we're looking for

Skills & competencies

technical support agent

access control

bethesda md

brivo

customer service

technical troubleshooting

tcp/ip

cloud technology

saas

iot

phone chat and email

$19/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental plans with company-offset premiums
• 401(k) with company match
• unlimited paid time off
• communal meals, social events, and stocked workspaces.

Why this role

The position is 100% in-office; shift requirements depend on business needs. Initial training is Monday–Friday, 9 a.m.–5 p.m. Eastern Time. Occasional Saturday or holiday work is preferred.

About the employer

Brivo is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.